QUALIFICATIONS

• Requires a high school diploma or G.E.D. equivalent
• One (1) year of experience within a medical office setting preferred
• Literacy and experience working with Microsoft Software Programs required
• Previous experience scheduling appointments/maintaining calendars preferred
• BLS required within 90 days of hire and maintained throughout employment

SUMMARY

Answers telephone calls and assess urgency of call. Provides assistance or directs caller to appropriate person, contacting provider/MA directly for urgent needs. Provides assistance to other receptionists in screening patient calls. Assists patients with the completion of forms. Schedules patient appointments and resolves scheduling conflicts. Notifies patients of changes/cancellations and prioritizes urgency of appointments for rescheduling. Receives patients and visitors. Secures names and needs and directs accordingly. Updates patient information and verifies insurance information. When appropriate accepts co-pays for clinic physicians. Books diagnostic tests and specialized appointments for patients at hospitals and other medical facilities and ensures patients are provided with necessary paperwork and specialized instructions for procedures. Maintains filing systems and inventory of office supplies. Performs additional functions incidental to office activities. Conducts patient reminder calls. Maintains knowledge of all computer systems as required for the position. Performs other office tasks as assigned. Acts as liaison between providers, patients and staff. Performs all aspects of appointments and providers daily schedules.

RESPONSIBILITIES

• Under direct supervision from office manager, provides medical operations support to appropriate clinical department(s) utilizing knowledge of medical terminology and procedures in a hospital, clinic or laboratory environment and conducts special projects as defined and assigned by department(s).
• Demonstrates competency in computer applications as required for the position such as Word, excel, with a working knowledge of pertinent Meditech and contracted physician office's electronic medical record applications especially scheduling and registration.
• Refers patients to physician or clinical staff if unable to satisfy patient needs/answer questions.
• Uses e-mail and telephone to communicate with staff, clinic schedule changes and to keep co-workers and Manager appraised of problems/concerns in the Specialty Clinics.
• Working knowledge of release of information forms, insurance changes, and following required hospital protocols when registering patients.
• Schedules orthopedic appointments and procedures according to hospital guidelines, maintaining ongoing/open communication with orthopedic clinical staff.
• Maintains awareness of hospital systems and procedures, location of departments, treatment areas and other patient services.
• Works efficiently and effectively to ensure that patients are taken care of in a timely manner with demonstrated ability to work independently in a fast-paced environment with constant interruptions.
• Proper telephone etiquette demonstrated with transfer of calls to appropriate area/personnel. Receives and delivers accurate messages when necessary. Appropriately schedules patient appointments within multiple location sites.
• Assists with Prior Authorizations as needed.