Verifies and obtains patient insurance and benefit details, pre-certification as appropriate for the following: outpatient/inpatient surgeries and procedures, CAT scans, MRIs, physical therapy, in-office injection procedures and any other outpatient services as required by healthcare and insurance guidelines. Handles patient billing or insurance questions. Registers all patients all patient types using the hospital's EHR system to obtain correct demographic, financial, social, clerical and clinical information. Does scanning into patient’s medical record. Answers telephone calls and appropriately takes messages within the medical record, schedules appointments, and/or directs call to appropriate individual.